Delivery Details:
- Location: We currently operate within Bangladesh only.
- Delivery Time:
- Inside Dhaka: We strive to deliver your orders within 2-3 days.
- Outside Dhaka: For areas outside of Dhaka, please allow 3-4 days for delivery.
- Delivery Charges:
- Inside Dhaka: A nominal delivery charge of 70tk will be applicable.
- Outside Dhaka: For deliveries outside of Dhaka, a delivery charge of 120tk will be applied.
- Order Cancellation Policy: Kindly note that order cancellations are not possible after 12 hours of placing the order. We recommend reviewing your order carefully before confirming.
We are committed to ensuring a smooth and timely delivery process for your purchases. If you have any further questions or require assistance regarding delivery, please feel free to contact our support team.
Product Exchange Policy:
At Ciel, we prioritize customer satisfaction and stand behind the quality of our products. If you encounter any faults or defects in your purchased item, we offer a hassle-free product exchange within 2-3 days of receipt.
Our Product Exchange Policy Highlights:
- Timeframe: Please contact our customer support team within 2-3 days of receiving the product to initiate the exchange process.
- Faulty or Defective Products: We understand that unforeseen issues may occur. If you discover any faults or defects in your purchased item, we will gladly exchange it for a new one.
- Exchange Process: Reach out to our support team with details of the issue and your order information. Our team will guide you through the necessary steps to initiate the exchange. Please note that the product should be unused and in its original condition, including all packaging materials.
- Conditions for Exchange: The product must be returned within the specified timeframe, and it should not exhibit any signs of misuse or damage caused by the customer. We reserve the right to assess the returned item to determine its eligibility for exchange.
Our dedicated customer support team is ready to assist you throughout the exchange process. If you have any questions or require further clarification, please feel free to contact us. Your satisfaction is our priority, and we aim to ensure a seamless experience with Ciel.